FAQs
Official Launch Promo
Get complimentary shipping to Malaysia & Singapore, it's on us!
Use code : IWANTBEDSHEETS at the checkout page to enjoy complimentary shipping when you purchase over RM200 for West Malaysia, and RM400 for East Malaysia & Singapore.
*Valid until further notice
Billing and Payment
What payment methods are accepted?
We accept FPX (online bank payment), credit cards (Visa, MasterCard), e-Wallets (Grab, TnG, Shopee), manual bank transfers, and QR Pay (major banks & e-Wallets) for your convenience. Kindly follow the instructions during the checkout process for more information.
Product
What are your sheets made of?
We use 100% CoolClouds™ Bamboo (300 Thread Count & 130 - 145 GSM), which is a premium natural bamboo fibre thoughtfully crafted to offer a silky soft, breathable, and refreshingly cool-to-the-touch experience.
What is the thread count of your sheets?
Our bamboo sheets all have a thread count (TC) of 300.
TC is often misrepresented in the bedding industry as a yardstick for quality, likely due to its convenience and general acceptance in the market.
The truth, however, lies somewhere in between. Yes, TC does matter, but only up to a point (think of it as wheels on a car, where 4 is the sweet spot). Other factors, such as fabric weight (GSM), material, weave, etc., also play a role in determining feel and quality.
Moreover, the "ideal" TC is also material unique. Take bamboo for instance, because of how it's fabric fibres are woven, bamboo sheets will almost always have a lower TC than cotton. Even the finest bamboo sheets will only have a TC in the region of 300, while in the world of cotton sheets, the equivalent would be rather coarse.
We've designed our sheets with 300TC because they offer the best comfort with excellent value, and we want all our customers to experience the luxurious softness that bamboo sheet offers.
What is the depth of your fitted sheets?
Our fitted sheets come in at 14 inches (35.56cm) for King & Queen size, and 12 inches (30.48cm) for Single & Super Single size. This should be sufficient to fit most mattress heights.
What are the dimensions of your bedding?
Fitted Sheets (cm / inch):
Fitted King – 183cm x 191cm x 35cm / 72" x 75" x 14"
Fitted Queen – 152cm x 191cm x 35cm / 60" x 75" x 14"
Fitted Super Single – 107cm x 191cm x 30cm / 42" x 75" x 12"
Fitted Single – 91cm x 191cm x 30cm / 36" x 75" x 12"
Duvet Covers (cm / inch):
Duvet cover King – 250cm x 234cm / 98" x 92"
Duvet cover Queen – 218cm x 234cm / 86" x 92"
Duvet cover Single/Super Single – 183cm x 234cm / 72" x 92"
Pillowcases and Bolster Cases (cm / inch):
Pillowcase – 48cm x 74cm / 19" x 29"
Bolster Case – 37cm x 107cm / 15" x 42"
Do your bedsheets wrinkle?
Yes, they do, and that's not at all a bad thing! That is because in order for sheets to stay wrinkle-free, it has to be treated with chemical substances, which may not be the most gentle on your skin/breathing.
In fact, we've taken extra measures to ensure that your bamboo sheets are all natural & certified by OEKO-TEX®, ensuring that it is free from harmful substances.
Keeping you & your family safe throughout your daily 8-hour sleep.
Will the colours in real life look 100% the same with the pictures on screen?
Whilst we will do our best to ensure that the colours would match, in reality, it would be quite difficult for a 100% match to be achieved.
For one, all our device screens are calibrated differently, making the tones look ever so slightly different from screen to what you see in real life.
Secondly, our fabric will always have a certain degree of variance (< 2%) from batch to batch, this is perfectly normal & an acceptable process of production standards.
How long can an Awan bedsheet last for?
This is subject to each individual's usage patterns and will depend on a variety of factors. Generally speaking, our sheets should easily last you around 5 years and remain in decent condition if handled with care.
Take note, however, that as with all things, normal wear and tear will occur over time. But don’t sweat the small things; just snooze away!
Are your sheets suitable for babies and pregnant mothers?
Our sheets are made from natural bamboo, which makes them a great choice for babies and pregnant mothers, especially since they will be spending a good amount of time sleeping & resting.
Here are the three main reasons & benefits:
- Health: The sheets possess hypoallergenic, moisture-wicking, odour-resistant, and antibacterial qualities - keeping them hygienic, dry, & gentle on sensitive skin.
- Sleep: The sheets remain cool and breathable, ensuring an enjoyable sleep.
- OEKO-TEX®: Certified to be free from harmful toxins & chemicals, keeping your loved ones safe & protected.
What is pilling and does your sheets pill?
Pilling is the formation of small fuzzy balls of lint (broken fibres tangling & clumping up), which is the result of wear & tear caused by friction.
This is 100% natural and part of a fabric's life cycle, no sheets are pill-proof, including ours. That said, quality crafted sheets such as ours tend to pill less easily.
You can also slow down its formation by exercising proper precaution & care (e.g. avoid sleeping with rough clothes/sharp nails, remove dead skin & dirt regularly, wash sheets separately from other materials etc.).
Have your sheets been pre-washed?
No, they have not. It is recommended for you to wash them before use, to get rid of any dust or debris, and ensure you get the freshest new sheet experience.
General
Where is Awan Bedsheets made from & based at?
We are based in Malaysia, a fully homegrown company! All our products are also locally designed & hand-packed with passion.
We source our supplies both locally & from China - which we hold to the highest of standards.
Regardless, our end goal is always to provide you with the best overall product & experience, nothing less!
When will a sold out product be back in stock?
Occasionally, it's difficult to predict the level of demand for our sheets, resulting in an earlier-than-expected sell-out.
In the event that your preferred choice is unavailable, you will notice a 'Notify me when available' button, enabling you to enter your email address and receive the earliest notification once the product is restocked.
Is there a physical outlet for me to try the sheets before purchasing?
At the moment, we do not have any retail outlets for you to try our sheets, as we operate fully online. Without the need for fancy showrooms, we're able to channel all cost savings back to you!
To provide peace of mind, we offer a 30-night money-back guarantee, no questions asked.
However, we're confident you'll love them as much as our other customers do. Feel free to check out what other customers have said on our website and Facebook page to help you with your purchasing decision!
Help! I need some styling advice on what sheets would best suit my space!
We’re here to help! Just drop us a quick DM on Instagram (@awanbedsheets) or live chat with some pictures of your space and our team will be there to assist you!
Will you introduce more colours & materials?
Absolutely! If the response to our “The Neutrals” collection is well received, we will potentially look into expanding the selection with more neutral tone colours, and also bring in more materials in future collections!
Feel free to drop us a note if you have any suggestions or requests, we’ll do our best to consider them!
Bedding Care
What’s the best way to care for my sheets?
When you make a purchase with us, we will include an easy-to-follow care guide in your package. But if you need a digital copy to refer to, just click here.
Shipping
How long will my order take to arrive?
Your items will be packed up & shipped out within 1-2 business days after your order has been placed.
Following this, the couriers will take approximately another 1-2 business days to deliver your items (for West Malaysia).
For East Malaysia, deliveries will take roughly 3-5 business days.
For Singapore, deliveries will take roughly 3-5 business days.
* No shipments will be scheduled on the weekends & public holidays.
What courier will you use to send my order?
Our courier providers are J&T, DHL & Flash Express for local deliveries and Aramex for Singapore deliveries. (subject to change)
Do you ship worldwide?
Currently, our focus is on serving the Malaysia & Singapore market. Not to mention, different countries/regions all have different bedding sizes.
However, if you still would like to make a purchase and live in another part of the world, feel free to contact us, and we’ll see what we can do for you (be sure to check the sizings first!)!
* The customer is responsible for any customs duties or local taxes incurred for an international shipment (outside of Malaysia), as these charges are beyond our control.
What are your shipping rates?
Our shipping rates are as below:
- West Malaysia
0kg - 5kg: RM8
5kg - 10kg: RM13
10kg - 15kg: RM20
*Complimentary for orders above RM200 - East Malaysia
0kg - 5kg: RM40
5kg - 10kg: RM90
10kg - 15kg: RM150 - Singapore
0kg - 5kg: RM45
5kg - 10kg: RM100
10kg - 15kg: RM165
Can I do a self-pickup instead?
Unfortunately no, as we operate as a fully online platform. This helps us to keep our costs low so that they can be passed on to you!
The good news is, every order that is above RM200 (West Malaysia) will enjoy complimentary shipping, so it’ll get sent right to your doorstep.
Orders
What if I made a mistake & needed to change my order/shipping address?
Please get in touch with us ASAP at hello@awanbedsheets.com with your order number and details about what you need changed. We will do our best to assist you.
Unfortunately, if an order has already been dispatched or sent out, we will no longer be able to make the requested changes.
What if I would like to cancel my order?
Any order cancellation can only be entertained within 30 minutes of you placing your order to ensure we don’t start processing the order, package, and shipment.
Kindly reach out to us at hello@awanbedsheets.com for assistance.
Can I send Awan Bedsheets as a gift to a family/friend?
Yes, of course! All you need to do is input their mailing address instead and we’ll handle the rest.
We would also love to make it extra special for your loved one, so feel free to include a personalised message and we would be sure to add in a handwritten note for them.
Do you offer custom bedsheet sizes?
Unfortunately, we do not offer this service at this point in time, as our focus is mainly on industry standard sizes.
How can I check my order status?
We will be sending all relevant order updates via email, so do remember to check and track your order there.
If you did not receive these notifications, do email us at hello@awanbedsheets.com for assistance.
Return & Warranty
How does your 30-nights money back guarantee return program work?
We hope you love your sheets and are confident you will!
That said, in the event you have a change of mind or did not have your expectations met, we would be happy to take them back within 30-nights of purchase, and issue you a full refund, no questions asked!
All we ask is that the sheets be sent back in their original condition & packaging.
That means that we have the right to inspect the returned goods and refuse a refund if it has been damaged, stained, soiled, washed or does not have its original tags and packaging intact.
Kindly note that we do not cover any shipping cost related to sending the sheets back to us, but will absorb all the initial cost incurred in processing your items, and refund you in full.
We want all our customers to feel valued & cared for, even while returning our products, so please reach out to us at hello@awanbedsheets.com so we can help make this right for you!
What about manufacturing defects?
Don’t worry, this is covered under our 30-night warranty.
Please reach out to us at hello@awanbedsheets.com if you received/realised that a product is defective, we would be happy to get it changed for you within 30 nights of purchase.
When will I get my refund?
After receiving the returned products, refunds will be processed and returned within 1 to 14 working days, depending on the payment method used and the processing bank.
What happens to my returned products?
All our returned products will be donated to those in need through charitable organisations.
Rest assured, we will definitely assess its condition before doing so, otherwise, it will be appropriately recycled.
Also, don’t worry, we would never put a used product up for sale again!
Bringing Change Together
What is your 'Dreams Come True Fund’ all about?
Our 'Dreams Come True Fund' is our initiative to spread the joys of sleeping by committing to allocate RM1 for every item you purchase, where we would use the funds to donate our bedding products to the underprivileged, needy, & charitable organisations etc.
Everyone deserves a good night’s rest, together we can make more “dreams” come true!
Data Privacy Policy
How do you handle my data & keep my information safe?
We care about your privacy and take steps to protect your personal information.
The data we collect during the checkout process is used solely for the purpose of completing your purchase and ensuring a smooth transaction.
We employ industry-standard security measures to safeguard your data, and it will not be shared with any third parties except for essential service providers involved in fulfilling your order.
If you have any concerns or questions, please feel free to contact us.